Responsible
Gaming at fbazzi

1. Age Restriction and Verification

fbazzi operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any promotional activity on the fbazzi platform. This rule applies to every player in Bangladesh without exception.

To enforce this requirement, fbazzi carries out age and identity verification as part of the registration process and may request additional documentation at any stage of a player's account lifecycle. Verification methods include but are not limited to:

• Submission of a valid National Identity Card (NID) issued by the Bangladesh Election Commission
• Submission of a valid passport or driving licence displaying date of birth
• Confirmation of mobile financial service account ownership (bKash, Nagad, Rocket, or Upay accounts must be registered in the player's own name)
• Additional proof-of-age documents where the primary document is unclear or disputed

Any player found to be under the age of 18 will have their account immediately suspended, all funds in the account returned where possible, and all winnings forfeited. fbazzi reserves the right to report underage account access to relevant authorities where required by applicable law.

2. Gambling Safely on fbazzi

The vast majority of fbazzi players enjoy cricket betting, live casino, and slot games as a form of recreational entertainment without any adverse effects. However, gambling carries an inherent risk of financial loss, and it is essential that every player approaches it with a clear understanding of that risk. The following principles form the foundation of safe gambling on fbazzi:

2.1 Gamble Only With Money You Can Afford to Lose

Before placing any wager on fbazzi, ask yourself honestly: if I lose this money, will it affect my ability to pay rent, feed my family, or meet other essential financial obligations? If the answer is yes, do not gamble with that money. Gambling should only ever be funded from your discretionary income — money set aside for entertainment after all essential costs have been met. Never gamble using borrowed money, credit, or funds from bKash or Nagad accounts that contain money allocated for bills, school fees, or household expenses.

2.2 Treat Gambling as Entertainment, Not Income

There is no strategy, system, or betting pattern that guarantees a profit over time. All casino games and sports bets on the fbazzi platform have a statistical house edge, meaning that over the long run, the platform retains a mathematical advantage. Occasional wins are possible and enjoyable, but they should be treated as a bonus, not a reliable source of income. Players who gamble primarily to make money are at significantly higher risk of developing problem gambling behaviour.

2.3 Set a Budget and Stick to It

Decide before you begin how much you are willing to spend in a single session or over a given week or month. Use fbazzi's deposit limit and loss limit tools to enforce this budget automatically. Once you have reached your budget for the day, log out and do something else. The games will always be there tomorrow.

2.4 Take Regular Breaks

Long, uninterrupted gambling sessions impair judgement and increase the likelihood of chasing losses. fbazzi's session reminder tool will notify you when you have been logged in and actively playing for a set period. Use these reminders as a genuine cue to step away, refresh, and reassess whether you want to continue playing within your budget.

2.5 Never Chase Losses

One of the most dangerous patterns in gambling is the instinct to keep playing in order to recover money that has already been lost. This "chasing" behaviour consistently leads to larger losses and is one of the primary drivers of gambling harm. If you find yourself thinking "I just need one more bet to get back to even", stop immediately. Accept the loss, log out, and return another day with a fresh session budget.

3. Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following checklist identifies the most common behavioural, emotional, and financial warning signs. If several of these descriptions feel familiar, it may be time to take a break and seek support.

• You spend more money gambling than you originally planned to, on a regular basis.
• You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce how much you bet.
• You have tried to cut back or stop gambling before but have been unable to maintain that decision.
• You think about gambling frequently during the day — planning future bets, reliving past sessions, or calculating how to win back losses.
• You use gambling as a way to escape stress, depression, loneliness, anxiety, or other difficult emotions.
• You lie to family members, friends, or colleagues about how much time or money you spend on gambling.
• You have borrowed money, sold possessions, or redirected funds meant for essential expenses in order to gamble.
• You have missed work, neglected responsibilities, or damaged personal relationships because of time spent gambling.
• You chase losses — continuing to gamble in an attempt to recover money you have already lost.
• After a winning session you feel a strong compulsion to immediately reinvest your winnings rather than withdrawing them.

4. Responsible Gaming Tools

fbazzi provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools are accessible directly from your account settings panel at any time, without needing to contact customer support first. They are designed to give you practical, immediate control over your gambling activity.

5. Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on the fbazzi platform. It is designed for players who recognise that they need a significant and binding break from gambling — one that cannot be reversed on impulse in a moment of temptation.

5.1 What Self-Exclusion Does

When you activate self-exclusion on your fbazzi account, the following actions are taken immediately and automatically:

• Your account is suspended and you cannot log in, deposit, or place bets for the duration of the exclusion period
• All pending bonus activations are cancelled and any locked bonus funds are forfeited
• Your email address and mobile number are flagged to prevent new account registrations under the same details during the exclusion period
• Any balance of real-money funds in your account at the time of exclusion will be returned to your registered bKash, Nagad, or Rocket account within 3–5 business days
• fbazzi will suppress all marketing communications to you for the full duration of your exclusion

5.2 Available Exclusion Periods

• 6 months — minimum exclusion period, suitable for players who need a structured short-term break
• 1 year — recommended for players who have experienced repeated difficulty controlling their gambling
• 3 years — appropriate for players whose gambling has caused significant financial or personal harm
• Permanent — for players who decide they do not wish to return to gambling at any point in the future; permanent exclusion cannot be reversed under any circumstances

5.3 How to Activate Self-Exclusion

1. Log in to your fbazzi account and navigate to Account Settings from the top menu.
2. Select "Responsible Gaming" from the settings menu to access all player welfare tools.
3. Choose "Self-Exclusion" and select your preferred exclusion period from the available options.
4. Confirm your identity by entering your account password and, if prompted, completing a one-time verification step.
5. Confirm your decision. You will receive an email confirmation to your registered address once the exclusion has been applied. The exclusion takes effect immediately.

Alternatively, if you are unable to log in or wish to request self-exclusion via our support team, contact us at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and email address in the message. Our team will process the request within 2 hours, 24 hours a day.

6. Deposit and Loss Limits

Deposit and loss limits are the most commonly used responsible gaming tools on fbazzi. They are recommended for every player, regardless of experience level or the size of their bankroll. Setting a limit is not an admission that you have a problem — it is a sensible financial planning decision that every responsible gambler should make.

6.1 Deposit Limits

A deposit limit caps the total amount you can transfer into your fbazzi account from bKash, Nagad, Rocket, or Upay within a chosen time period. Available periods are daily (24-hour rolling), weekly (7-day rolling), and monthly (calendar month). You can set different limits for different periods simultaneously — for example, a daily limit of ৳500 and a monthly limit of ৳5,000.

Deposit limit reductions apply immediately and cannot be reversed for a minimum of 24 hours. Deposit limit increases require a mandatory 24-hour review period before they take effect, giving you a full day to reconsider the decision before additional funds can be added to your account.

6.2 Loss Limits

A loss limit caps the maximum net loss you can incur across all games within a chosen time period. Net loss is calculated as total wagers placed minus total winnings returned. If your net loss reaches your configured limit, all further wagering is automatically suspended until the limit period resets. Loss limits are available on the same daily, weekly, and monthly basis as deposit limits, and the same mandatory review period applies to all increases.

6.3 Wager Limits

In addition to deposit and loss limits, fbazzi allows you to set a maximum single-bet stake limit. This prevents any individual bet from exceeding a set amount, which is particularly useful for players who find themselves making impulsive large bets during a session. Wager limits can be configured per game category — for example, separate limits for cricket bets, slot spins, and live casino rounds.

7. Time-Out and Session Controls

Sometimes what a player needs is not a permanent or long-term exclusion, but a short, structured pause — a chance to step back, reassess, and return with a clearer perspective. fbazzi's time-out and session control features are designed exactly for this purpose.

7.1 Time-Out Feature

The time-out feature suspends your fbazzi account for a period of your choosing, ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place any bets. Time-outs are fully binding and cannot be cancelled or shortened once activated. At the end of your time-out period, your account is automatically reactivated and you may resume play — there is no mandatory review process for time-outs of less than 6 weeks.

7.2 Session Time Reminders

Session time reminders are gentle, non-intrusive notifications that appear on screen after you have been actively engaged with gambling content for a period you set in advance. You can configure reminders at 30-minute, 45-minute, 60-minute, 90-minute, or 2-hour intervals. When a reminder triggers, it shows your current session duration and net position, and gives you a single-click option to end the session or continue with a refreshed awareness of your situation.

7.3 Cooling-Off Period

If you have been experiencing a difficult run or feel that your decision-making has been affected by emotions, you can activate a cooling-off period directly from your account settings. A cooling-off period temporarily disables your ability to make deposits for a period of 24 to 72 hours, without affecting your ability to withdraw any funds currently in your account. This feature is specifically designed for moments when you feel the impulse to deposit more money than is wise.

8. Getting Help and Support

If you believe that gambling is becoming a problem for you or for someone you care about, you do not have to face it alone. Reaching out for help is a sign of strength, and early intervention is significantly more effective than waiting until a problem has escalated. There are several ways to access support through and beyond fbazzi.

8.1 Contact fbazzi Support Directly

The fbazzi player welfare team is available 24 hours a day, 7 days a week. You can reach us via live chat within your account dashboard or by email at [email protected]. When contacting us about a gambling concern, use the subject line "Responsible Gaming" so your message is routed directly to our welfare-trained staff. All communications about gambling concerns are treated with complete confidentiality.

Our support team can help you with:

• Setting up deposit limits, loss limits, or session reminders on your account
• Activating a time-out or self-exclusion immediately
• Understanding the options available to you under our responsible gaming programme
• Providing a referral to external support organisations where appropriate
• Processing account closures for players who decide they no longer wish to use the fbazzi platform

8.2 Talk to Someone You Trust

Sometimes the most important step is simply telling someone close to you — a family member, a close friend, or a colleague — that gambling has been causing you stress or financial difficulty. The relief of breaking the silence is often a powerful first step toward regaining control. People who are struggling with gambling often feel ashamed or isolated; sharing the situation with a trusted person can provide both emotional support and practical accountability.

8.3 Financial Support

If gambling has caused financial hardship, consider speaking to a financial counsellor or reaching out to your bank to discuss debt management options. Dutch-Bangla Bank, BRAC Bank, and several other Bangladeshi financial institutions offer financial counselling services. Addressing the financial consequences of problem gambling alongside the behavioural aspects is an important part of recovery.