fbazzi
Privacy Policy

1. Information We Collect

fbazzi collects personal information from you in the course of providing our online casino and sports betting services. The categories of information we collect fall into three broad groups: information you provide directly to us, information we collect automatically when you use the platform, and information we receive from third-party verification and payment partners.

1.1 Information You Provide Directly

When you register an account on the fbazzi platform, make a deposit, request a withdrawal, contact our support team, or participate in any promotional activity, you may provide us with some or all of the following personal information:

• Your full legal name as it appears on your government-issued identification document
• Your date of birth (required to verify that you meet the minimum age requirement of 18 years)
• Your residential address, including city, district, and postcode
• Your email address and mobile phone number
• Your preferred username and account password (stored in encrypted form; never readable by fbazzi staff)
• Your mobile financial service account number (bKash, Nagad, Rocket, or Upay) for deposit and withdrawal processing
• Identity verification documents submitted during the KYC process, including copies of your National ID card, passport, or driving licence, and proof of address documents
• Any information you provide when you contact the fbazzi support team via email or live chat, including the content of your messages

1.2 Information Collected Automatically

When you access and use the fbazzi platform, we automatically collect certain technical and behavioural data. This information is used to operate and improve the platform, detect fraud and security threats, and comply with our legal obligations. Automatically collected data includes:

• Your IP address and approximate geographic location derived from your IP address
• The type of device, operating system, and browser you use to access the platform
• Session start and end times, pages visited, and features used within your session
• Betting and gaming activity data, including games played, wager amounts, outcomes, and bonus participation
• Login history, including timestamps and IP addresses of successful and failed login attempts
• Cookie and similar tracking technology data, as described in Section 4 of this policy

1.3 Information from Third Parties

fbazzi may receive information about you from third-party service providers who assist us in operating the platform. This includes identity verification partners who confirm the authenticity of KYC documents, payment processing intermediaries who facilitate transactions via bKash, Nagad, Rocket, and Upay, and fraud detection services that flag suspicious account or transaction activity for review. We only receive the minimum information necessary from these third parties to fulfil the specific service for which they are engaged.

Data Category	Examples	Source
Identity Data	Full name, date of birth, NID number	Provided by you at registration or KYC
Contact Data	Email address, mobile number, residential address	Provided by you at registration
Financial Data	bKash/Nagad/Rocket/Upay account number, transaction amounts	Provided by you; confirmed by payment partner
Technical Data	IP address, device type, browser, session data	Collected automatically
Gaming Activity Data	Games played, wager history, bonus usage	Generated by platform use
Communications Data	Support messages, chat transcripts	Provided by you when contacting support

2. How We Use Your Information

fbazzi processes your personal information for specific, legitimate purposes only. We do not process personal data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your information are as follows:

2.1 Platform Operation and Account Management

The most fundamental use of your personal data is to create and maintain your fbazzi player account, process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, verify your identity as required by our KYC policy, authenticate your login sessions, and deliver the core casino and sports betting services you have registered to use. Without this processing, fbazzi cannot provide you with a functioning player account.

2.2 Legal and Regulatory Compliance

fbazzi is required to collect and retain certain personal and financial data in order to comply with applicable anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and responsible gaming regulations. This includes verifying the age and identity of all players, monitoring transactions for suspicious activity, and maintaining records of gaming and financial activity for a minimum period as required by applicable law. Compliance-related processing is mandatory and cannot be opted out of; if you do not wish for your data to be processed for these purposes, you cannot use the fbazzi platform.

2.3 Fraud Prevention and Platform Security

We use technical and identity data to detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other security threats to the platform and to other players. This includes automated monitoring of login patterns, transaction behaviour, and gaming activity for anomalies that may indicate misuse.

2.4 Customer Support

When you contact the fbazzi support team, we use your account information and the content of your communications to resolve your query efficiently and to maintain a record of the interaction for quality assurance purposes. Support communications may be reviewed by our team as part of ongoing training and service improvement programmes.

2.5 Responsible Gaming

fbazzi uses gaming activity data — including deposit frequency, wager volumes, session durations, and loss patterns — to identify players who may be exhibiting signs of problem gambling behaviour. Where such indicators are identified, fbazzi may proactively reach out to the player to offer information about responsible gaming tools and support resources. This processing is carried out in the interest of player welfare.

2.6 Marketing Communications

Where you have provided your explicit consent to receive marketing communications from fbazzi, we may use your email address or mobile number to send you information about promotions, bonuses, seasonal offers, and new platform features. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by using the unsubscribe option included in all marketing emails. Withdrawal of marketing consent does not affect our ability to send you transactional or service-related communications related to your account.

3. Data Sharing and Disclosure

fbazzi does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share personal data only in the specific, limited circumstances described in this section.

3.1 Service Providers and Technology Partners

fbazzi engages trusted third-party service providers to support the operation of the platform. These providers may process your personal data on our behalf and under our instruction, subject to strict contractual data protection obligations. Categories of service providers we use include:

• Payment processing partners — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Identity verification services — to validate KYC documents submitted by players
• Fraud detection and security services — to protect the platform and its players from malicious activity
• Game software providers — including Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, Ezugi, and Spribe, who may process session and gaming activity data as part of delivering their game content
• IT infrastructure and hosting providers — who provide the servers and data storage infrastructure on which the fbazzi platform operates
• Customer support platform providers — who provide the live chat and ticketing software used by our support team

3.2 Legal and Regulatory Disclosure

fbazzi may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where we reasonably believe that such disclosure is necessary to prevent or detect crime, protect the safety of players or third parties, or enforce our Terms & Conditions. We will only disclose the minimum information necessary to satisfy the specific legal obligation or request.

3.3 Business Transfers

In the event that fbazzi undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, fbazzi will take all reasonable steps to ensure that the acquiring entity is bound by data protection obligations that are equivalent to those set out in this Privacy Policy, and will notify registered players of any material change to the handling of their personal data in advance of such a transfer where legally permissible.

4. Cookies and Tracking Technologies

fbazzi uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to maintain the security of your session, and to collect anonymous aggregate data about platform usage patterns. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device across multiple pages within a single visit (session cookies) or across multiple visits over a period of time (persistent cookies). Cookies do not contain executable code and cannot access or read other files stored on your device.

4.2 Types of Cookies Used by fbazzi

• Strictly Necessary Cookies: These cookies are essential for the fbazzi platform to function. They maintain your login session, store your language and currency preferences, and enable core security features including CSRF protection. These cookies cannot be disabled without preventing you from using the platform.
• Functional Cookies: These cookies remember your preferences and settings (such as your preferred game view or notification settings) to personalise your experience on the fbazzi platform between sessions.
• Analytics Cookies: fbazzi uses anonymous, aggregated analytics data to understand how players interact with the platform — for example, which pages are most frequently visited and where players encounter errors. This data does not identify individual users and is used solely to improve the platform.
• Security Cookies: These cookies support our fraud detection systems by helping us identify anomalous login or transaction patterns that may indicate account compromise or misuse.

4.3 Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings. Most modern browsers allow you to view the cookies currently stored on your device, delete individual cookies or all cookies, and block cookies from specific websites or all websites. Please note that disabling strictly necessary cookies will prevent you from logging in to your fbazzi account and accessing platform features. For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser provider.

5. Data Retention and Storage

fbazzi retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the purposes of satisfying any applicable legal, accounting, or regulatory reporting requirements.

As a general guide, the retention periods we apply to the main categories of personal data are as follows:

• Account and identity data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years following the date of each transaction, in accordance with financial record-keeping obligations.
• KYC documents: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure.
• Gaming activity data: Retained for a minimum of 3 years following the date of each gaming session, for responsible gaming monitoring and dispute resolution purposes.
• Support communications: Retained for a minimum of 2 years from the date of each interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your consent and for a period of 3 years following the withdrawal of consent, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

6. Security of Your Information

fbazzi implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include but are not limited to the following:

• 256-bit SSL/TLS encryption on all pages of the fbazzi platform, ensuring that data in transit between your device and our servers is fully encrypted
• Encryption of sensitive data at rest, including account passwords (stored as salted cryptographic hashes) and payment account identifiers
• Role-based access controls limiting access to personal data to only those fbazzi personnel who require it to perform their specific job function
• Mandatory confidentiality obligations for all staff and contractors who have access to personal data
• Regular internal security assessments and vulnerability testing of the fbazzi platform and supporting infrastructure
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised account access
• Automated monitoring of platform access logs for unusual patterns that may indicate a security incident

While fbazzi takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights and freedoms, fbazzi will notify affected players promptly in accordance with applicable data breach notification obligations.

7. Your Privacy Rights

As a registered fbazzi player, you have a number of rights in relation to the personal data we hold about you. fbazzi is committed to honouring these rights in a timely and transparent manner. Your rights include:

7.1 Right of Access

You have the right to request a copy of the personal data that fbazzi holds about you. We will provide this information in a clear, structured format within 5 business days of receiving your verified request. Access requests should be submitted to [email protected] with the subject line "Data Access Request".

7.2 Right to Rectification

If any personal data that fbazzi holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update certain account information (such as your email address or mobile number) directly from your account settings panel. For corrections to identity data or KYC records, please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (in cases where processing was based on consent), or where you object to processing and there is no overriding legitimate interest to continue. Please note that fbazzi may be required by law to retain certain data (particularly financial and identity records) for a specified minimum period even following a deletion request. In such cases, we will inform you of the specific data that must be retained and the legal basis for its retention.

7.4 Right to Data Portability

Where we process your personal data on the basis of your consent or to fulfil our contract with you, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format (such as CSV or JSON). You may also request that we transmit this data directly to another service provider where technically feasible.

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of all marketing communications from fbazzi, contact [email protected] or use the unsubscribe link in any marketing email you receive from us. Your opt-out will be processed within 2 business days.

7.6 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact the fbazzi support team at [email protected] with a clear description of your request. We may ask you to verify your identity before processing your request in order to prevent unauthorised access to your personal data. We will respond to all valid privacy rights requests within 5 business days.

8. Updates to This Policy

fbazzi reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform and services. The effective date at the top of this page indicates when the most recent version of the policy was published.

Where we make material changes to this Privacy Policy — for example, changes that significantly affect your rights or the way we use your personal data — we will notify registered players by email to the address associated with their fbazzi account, or by displaying a prominent notice on the platform, at least 14 days before the changes take effect. Continued use of the fbazzi platform after the effective date of any updated policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how fbazzi is protecting your information. If you have any questions about our data practices or this policy, please do not hesitate to contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week in English and Bengali and will be happy to assist you.